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Archive - June, 2009

Kick Ass And Take Names

This is not what I mean.

This is not what I mean.

Sounds a little violent, and the origins of the phrase quite possibly are… but taken in the context of a band performing live… it’s one hell of a mantra.

Not only does it clearly state that you have to perform exceptionally well – that’s where the kicking ass part comes in – but it indicates a follow up action – the taking of names.  This part should be taken quite literally… make sure that every time you go out and perform, aside from giving it your absolute all each and every time, that your primary focus is on making contact with as many people who liked your music as possible, and that you’re ensuring they don’t leave without you having some way to develop an ongoing relationship with them.  Take Names.  Collect email addresses and contact info – especially anyone who actually wants to buy a piece of merch or a CD.  If those people are willing to give you their hard earned money, why wouldn’t you want to keep in contact with them?  They’re likely to want to give you more money at a later date.

You should be driving people to your merch booth, and to give you their contact info at every opportunity you can.  Especially from the stage, but also on your website, all your social network platforms, in every interview you do, any advertising that’s done on your behalf, and anywhere else you can think of… all of it should direct people to give you their contact info, so that you have their permission to communicate with them.

There are also three key things that many bands neglect to do when encouraging people to give them their contact info, so make sure you do them – the first is to be very clear with how often you will be communicating with them (bi-weekly or monthly is probably best… not too often, not too little).  The second is to be very clear about why people should give you permission to contact them…. tell them what type of things they can expect to read in the communications… band news, the latest info on tour dates, witty insights, poetry… you’ll know what type of things your listeners would find interesting… make sure they know what they’d be signing up for, and make sure it would be interesting to your listeners.  The third thing that bands often don’t think about, is to offer incentives in exchange for the contact info and permission… this could take many forms – some could be ongoing incentives, others could be immediate incentives – do subscribers get to read news first, before other folks?  Do they get discounts on purchases?  Do they get exclusive offers, sneak previews of new music, first chance at advance tickets to shows, etc?  Do they get a free download in exchange for signing up?  A tchotchke? Automatic guestlist to the next show in their city?  Lots of ideas are out there, and you’ll know what would appeal to your listeners.  The important thing is that you’re thinking about all this stuff, and acting on it.  That’s why the subject heading of this post is so important, because it summarizes in four words, what I’ve explained in five-hundred and fifty-two words.  That makes it easier to remember, so now there’s really no excuse at all…

Kick ass.  Take names.

In A Band? Go See A Band

A great chance to support other bands.

A great chance to support other bands.

So it’s the kickoff to the North By Northeast music festival here in Toronto, which is Canada’s version of the SXSW fest.  NXNE isn’t anywhere near as big as it’s southern brother, but in some ways that’s better… you don’t feel like you miss out on as much.  Oh, there’s lots happening, more than enough to fill your evenings with many options of great bands at each timeslot, but not to the point where every show you choose to see means that you are choosing NOT to see ten other shows that you really wanted to see.  Maybe only five.

At any rate, the above is beside the point I’m going to make, though it’s the NXNE festival that was the inspiration for the post.  The fact is, there’s a ton of great bands out there and they’re all looking for support.  If you’re in a band, and you want people to come see you, why not return the favour, or better yet… why not just get out there and support some other bands, for the fun of it?  Not only is it going to be educational, in that you’ll get to see more about who else is out there playing around in your town, but you might see a good band, you might get inspired, you might make some friends, make contacts for future show swapping, meet a bar booker, a potential manager, who knows what can happen.  But bands need to support each other these days more than ever, so why not put yourself out there?  Just being out, supporting your local community of bands and bars is a good thing that will come back to pay off for you when you aren’t even expecting it.

Three Currencies: Attention, Conversation, & Money (and a secret fourth one)

CurrencyLets face it… if you’re a musician, you like the music you make.  You know it, you live with it, it swims around in your head all day long.  Other people don’t know your music at all.  I’m going to assume your goal is to try and change that fact.

The problem is, people (your target fans) are so inundated with things thrust at them, in hopes they’ll buy it, they have their guard up, and getting them to let down their guard is what you need to do in order to get them to pay attention to your music.  And make no mistake, the odds are against you.  I mean, can you pinpoint why you like any one particular artist’s music?  There might be some reasons, like a certain genre is more to your taste, or whatever, but for the most part, it’s a very instinctual thing.  You either like it, or you don’t.  Once you’ve found where the people who are most likely pre-disposed to liking the type of music you make, you need to go there, and try to sell them on yours.

Now, there’s three forms of currency that you want from people, in exchange for your music.  The first, is attention.  You need to get their attention, before you can get anything else.  The second currency, is conversation.  You want them to have conversations about your music, with their friends.  And thirdly, the last and final currency, is… well… currency.  Money.  Ultimately, the idea of supporting your lifestyle through music, is going to involve selling it (or ancillary products based around your music) for financial gain.

Now that we know what we want from our fans, attention, conversation, and money, and we know what we’re offering up in exchange for those things, our music, and our ancillary products, we can formulate a transaction.  The trick is, to ask for the right currency, at the right time, in exchange for the right item.  You’re not going to be very successful selling your products for money, if the customer has never even paid you attention yet.  So first, try to get people to pay you with attention.  What if you devise products specifically to sell in exchange for attention?  ”Free” samplers, “free” downloads, busking, rooftop concerts… these are all previous ways that musicians have tried to get people to pay attention.  Can you think of something else?  If you’re the first person to try something, you’ll get even more attention paid to you for it.

Even though people are inundated with marketing messages blasted at them all day, they still do want to give their attention to things that interest them, so make sure you’re offering is interesting.  And the people are still more willing to pay for something with their attention than they are with their money.  It might even be easier to get someone to have a conversation with their friends about you, than to get them to cross that hugest of hurdles and reach into their wallet to give you their money.

So keep in mind that when you’re trying to peddle your wares, put some products out there that people can buy with just their attention… if those products are interesting, you might get paid extra with conversations…. and finally, after they’ve bought everything they can get with those two currencies… then and only then will you be able to sell them what you’ve got up your sleeve that costs money.  But by then, they’ll be ready and willing to pay you for it.

So what’s the secret fourth currency?  Not so secret really… if you manage to get someone to cross that chasm to give you money for your wares, make sure you don’t let them get away without leaving you a way to stay in touch with them.  Contact information, and permission for you to communicate with them on an ongoing basis… that’s the fourth currency.  And quite possibly it’s the most valuable of all.  Get it whenever you can, treat it with the value and respect of diamonds or gold, and don’t ever misuse or abuse it.

Everything Is An Opportunity

The cookie is what's expected, but it's the fortune that makes it special.

The cookie is what's expected, but it's the fortune that makes it special.

Don’t freak out… this post isn’t meant to make you more paranoid, it’s meant to try making you see the promotional potential in everything you do. Keep that in mind as you read the next bit, and if you’ve ever read any Seth Godin blogs or books, the themes in this post may be familiar to you, but hey… if you’re in a band and you’re reading Seth Godin, then you’re on the right track already!  So keep it up!

When you’re a band, and you’re putting yourself out there into the public eye (instead of staying locked in the basement), everything you do can be viewed as an interaction with a possible fan. Everything. There’s the obvious – being on stage performing, selling merch, mingling after/pre-show, all really valuable opportunities to give potential fans a meaningful interaction with you, and you’re most likely going to be “on” when you’re in these situations, so you’ll already be able to make those interactions as meaningful as possible.

But what about the less obvious times? What about when you’re just out picking up beer, or gear, or working your day-job? What about when you receive an email from a fan, a facebook message, myspace comment?

Pretty much everything you do could be viewed as an interaction with a potential fan, so it might be interesting to try to think of ways to make all those situations just a little bit special. What if you gave the cashier at the beer store a download card for a free song? Went out of your way to comment back to someone online, or post something on your blog mentioning someone who recently sent you an email about the band, or what if you gave someone who’s buying a CD from you an extra copy for free, so they can give it to someone else?

There are all sorts of ways you can give someone just a bit of something more than what they would expect – all you have to do is find ways to tie those little extras back to your band, and try to genuinely incorporate that behaviour into your daily lifestyle. Suddenly everything you do could become an exercise in making fans, and if you give someone a little bit extra, something more than what they were expecting to get, you’ve increased exponentially the chance they are then going to tell someone else about you too.

It’s Not The What, It’s The Why

whyWhen it comes to interacting with your fans and friends, and sharing information with them online, keep the subject heading of this post in mind.

Social networking is extremely useful for showcasing your personality, or posting “slice-of-life” information that’s designed to give readers/viewers/listeners an inside perspective into what you’re all about… They want to know who you are, and they want to be interested in you, so give them the information that’s going to be interesting to them.  And when it comes to being interesting…. it’s not the what… it’s the why that’s most interesting.

Consider these examples…

“Having lunch at McDonalds, then off to soundcheck.”

“Jimmy’s late, waiting for him before we can start practicing.”

“Meeting tonight at 8pm.”

Now, compare those “what” messages, that tell your fans what you are doing, with these “why” versions:

“At McDonalds for lunch… I love collecting the happy-meal toys.  I like to stick them on my amp during soundcheck.”

“Jimmy’s late for practice again… he’s a bit of a narcoleptic though, so…”

“Band meeting tonight at 8… deciding what to name the next record!  Exciting… you’ll hear it here first.”

Immediately you can see that offering up the “why” makes those inside-look posts a thousand times more interesting.

Sure there’s always going to be factual info that’s needed… tour date announcements, release info, new songs posted, etc.  With those types of communications, it’s always best to just avoid sounding over-hype.  All caps, a billion exclamation points, and repetition are all things that convey the hype.  Use them sparingly, if at all.